Director, Quality

Symbotic

Director of Quality leading automation and robotics quality initiatives at Symbotic. Driving continuous improvement and ensuring quality standards are met across all operations and installations.

Posted 5/8/2026full-timeWilmington • Massachusetts • 🇺🇸 United StatesLead💰 $186,000 - $255,200 per yearWebsite

About the role

Key responsibilities & impact

Lead product quality engineering activities to ensure design intent translates into reliable and manufacturable solutions.
Partner with R&D and product engineering teams to embed quality requirements into new product development.
Apply advanced quality tools (e.g., FMEA, root cause analysis, risk assessments) to anticipate and mitigate issues.
Support Advanced Product Quality Planning (APQP) for new product introduction and production ramps.
Oversee manufacturing quality across internal operations and external contract manufacturers.
Define and enforce quality standards for production processes, testing, and validation of automation and robotics systems.
Monitor yield, process stability, and defect trends; drive corrective and preventive actions to sustain continuous improvement.
Ensure timely resolution of deviations and change management requests.
Develop and maintain supplier quality programs to ensure reliable components, assemblies, and materials.
Audit and monitor supplier performance for adherence to quality, delivery, and cost commitments.
Collaborate with supply chain and engineering teams to qualify new suppliers, support sourcing decisions, and drive supplier improvement initiatives.
Track supplier metrics including defect rates, corrective actions, and compliance with technical specifications.
Provide leadership for quality during field installation, commissioning, and customer acceptance of robotic and automated systems.
Ensure installation practices meet safety, quality, and performance standards.
Partner with field service and operations teams to resolve installation issues quickly and effectively.
Capture field lessons learned and feed them back into engineering and manufacturing for continuous improvement.
Establish processes to track and report on quality metrics across engineering, manufacturing, suppliers, and installations.
Facilitate cross-functional problem-solving and CAPA activities.
Drive cost-of-quality reduction initiatives while maintaining customer satisfaction and product reliability.
Act as a senior escalation point for critical product, supplier, or installation issues.

Requirements

What you’ll need

Bachelor’s degree in engineering or related technical discipline required
Minimum of 15 years of experience in quality, manufacturing, and automation development, with strong preference for robotics or advanced automation.
Leadership experience across quality engineering, supplier quality, manufacturing quality, and installation quality.
Deep technical understanding of automation equipment deployment and field installations.
Strong project management and cross-functional leadership skills.
Excellent communication skills, with the ability to adapt messaging for diverse stakeholders.
Ability to thrive in environments of complexity, uncertainty, and rapid change.
Flexibility to travel frequently to partner, supplier, and customer sites.
Advanced degree (MBA, Master’s in Engineering, or Quality/Regulatory focus) preferred.

Benefits

Comp & perks

Medical
Dental
Vision
Disability
401K
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FMEAroot cause analysisrisk assessmentsAdvanced Product Quality Planning (APQP)quality standardsautomation systemsrobotics systemscontinuous improvementsupplier quality programsCAPA

Soft Skills

leadershipproject managementcross-functional leadershipcommunicationproblem-solvingadaptabilityflexibilitycustomer satisfactionteam collaborationcritical thinking

Certifications

Bachelor’s degree in engineeringMaster’s in EngineeringMBAQuality/Regulatory focus