Technical Support Administrator

Symbotic

. Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $36 per hourWebsite

Tech Stack

Tools & technologies

LinuxSQLTCP/IPVMware

About the role

Key responsibilities & impact

Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM.
Manage and triage the disposition of all site network tickets within Jira and create “Top-List” focal points while ensuring prioritization & resolution.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Perform post-resolution follow-ups to help requests & update tickets with updates and status.
Perform ongoing activities such as monitoring the site infrastructure & overall health.
Identify and learn appropriate software and hardware used and supported by the organization.
Provide on-call support coverage for customers; while providing strong service orientation communication for both internal and external customers.
Ability to develop organized timelines based off chat transcripts and group calls.
Experience with application and hardware support either in the office or in the field or both.

Requirements

What you’ll need

Associate degree; or bachelor's degree preferred.
Bring a minimum of 2 years' experience in trouble shooting & customer service environment.
Experience working with an enterprise level ticketing system e.g. JIRA;
Knowledge of Active Directory concepts.
Solid core competencies using Microsoft Office.
Knowledge of using SQL with ability to create and/or modify SQL scripts.
Strong ability to multi-task and prioritize action; and effective troubleshooting problem solving skills.
Knowledge of command line and environment variables. (Linux++).
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
Knowledge of VMWare or other server/desktop virtualization platforms and management.
Knowledge of troubleshooting TCP/IP based networks, protocols and familiarity with electrical schematics.

Benefits

Comp & perks

Medical
Dental
Vision
Disability
401K
PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingcustomer serviceJIRAActive DirectoryMicrosoft OfficeSQLcommand lineLinuxVMWareTCP/IP

Soft Skills

prioritizationmulti-taskingproblem solvingcommunicationorganizationtime managementservice orientationfollow-upadaptabilityattention to detail

Certifications

Associate degreeBachelor's degree