Symbotic

Senior Customer Communications Specialist

Symbotic

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $87,000 - $119,900 per year

Job Level

Senior

About the role

  • Support the execution of comprehensive communications strategies aligned with business objectives, sales goals, and overall brand vision.
  • Assist in conducting market research and competitive analysis to support the refinement of existing communications.
  • Track key performance indicators (KPIs) for communication activities and assist in reporting on their effectiveness to leadership.
  • Lead the creation and editing of high-quality communication collateral, including strategic documents required for Proposal Building and Sales Content Development.
  • Craft and edit essential brand assets and content including video, infographics, and dynamic sales presentations.
  • Ensure the sales repository is organized and accessible within workflow tools, coordinating with the Process Improvement team to facilitate efficient Sales Content Development.
  • Collaborate with product and engineering teams to translate complex technical information into clear, benefit-driven content for a B2B audience.
  • Act as a brand champion, ensuring consistency in messaging and visual identity across all materials.
  • Support the coordination of production resources to capture images and videos that reinforce brand storytelling.
  • Fulfill requests for branded materials and assist in sourcing, ordering, and managing inventory of branded merchandise.
  • Foster strong relationships with sales, engineering, operations, and executive teams to ensure communications efforts are integrated and effective.
  • Work closely with senior leadership to articulate Exol’s value proposition and demonstrate the transformative impact of our AI-powered fulfillment solutions.

Requirements

  • Bachelor’s degree in communications, Graphic Design, Marketing, or a related field is preferred.
  • Minimum 5 years of experience in content communications, with a focus on creating B2B sales enablement and marketing collateral.
  • Proven ability to craft creative, storytelling copy and choose effective visuals for a C-level executive audience.
  • Strong understanding of complex sales cycles in a B2B environment.
  • Strong project management skills: ability to multi-task and manage multiple projects simultaneously.
  • Prior experience with a supply chain, material handling, or robotics company is preferred.
  • Exceptional written and verbal communication skills, including interviewing, writing, and editing; ability to articulate complex technical concepts to diverse audiences.
  • Advanced proficiency in Microsoft PowerPoint, Word, Excel, and SharePoint.
  • Experience with communications platforms (e.g., HubSpot, Marketo, Pardot) and CRM systems (e.g., HubSpot, Salesforce) is strongly preferred.
  • Experience with project management tools (e.g. Asana, Monday, Smartsheets)
  • Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign) and creating conceptual graphics/slides to concisely communicate key ideas and themes is preferred.
Benefits
  • medical
  • dental
  • vision
  • disability
  • 401K
  • PTO
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content communicationsB2B sales enablementstorytelling copyproject managementcomplex sales cycleswritten communicationverbal communicationeditinggraphic designmarket research
Soft Skills
multi-taskingrelationship buildingcollaborationcreativityarticulation of complex concepts