Technical Support Administrator
Symbotic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $36 per hour
Job Level
JuniorMid-Level
Tech Stack
LinuxSQLTCP/IPVMware
About the role
- Field incoming help requests from end users through a variety of avenues such as: telephone, email, instant messaging as well as Cases via Online CRM
- Manage / Triage / Disposition all Site / Network tickets within Jira and create 'Top-List' focal points ensuring prioritization & resolution
- Perform post-resolution follow-ups to help requests & updating Tickets with updates and status
- Perform ongoing activities such as monitoring the site infrastructure & overall health
- Provide on-call support coverage for customers
Requirements
- Associate degree; or Bachelor degree preferred
- Minimum of 2 years' experience in troubleshooting & customer service environment
- Experience working with an enterprise level ticketing system e.g. JIRA
- Knowledge of Active Directory concepts
- Solid core competencies using Microsoft Office
- Knowledge using SQL with ability to create and/or modify SQL scripts
- Knowledge of command line and environment variables (Linux+ +)
- Knowledge of VMWare or other server/desktop virtualization platforms and management
- Knowledge of troubleshooting TCP/IP based networks, protocols
Benefits
- Medical
- Dental
- Vision
- Disability
- 401K
- PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingSQLcommand lineActive DirectoryVMWareTCP/IPnetwork protocolsMicrosoft Officeticketing systemJIRA
Soft skills
customer servicecommunicationprioritizationproblem-solvingfollow-up
Certifications
Associate degreeBachelor degree