Sylvera

Customer Success Manager

Sylvera

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
  • Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations.
  • Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base.
  • Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services.
  • Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes.

Requirements

  • Has 3–7 years of experience in a commercial, advisory, or client-facing role — this could be in Customer Success, Account Management, or Consulting/Advisory
  • Has experience working in EMEA markets, with exposure to enterprise or institutional clients
  • Has deep knowledge of or a strong passion for carbon markets — domain expertise is a significant advantage
  • Cares deeply about the climate and ecosystems of the earth
  • Is fully fluent in English; additional European language skills are a plus
  • Is a self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience is a bonus but not required
  • Is comfortable engaging with senior stakeholders and building credibility quickly
  • Is open to occasional business travel in the region
Benefits
  • Equity in a rapidly growing startup
  • Unlimited annual leave - and encouragement to actually use it!
  • 4 weeks/year work from anywhere
  • Enhanced parental leave
  • Up to 20 days paid sick leave
  • Office bar tab once a month
  • Weekly drinks in the office
  • Catered lunch once a month in office
  • Monthly Deliveroo allowance once a month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client engagementrelationship managementcommunicationself-starterstakeholder engagementadaptabilitylearning agility