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About the role
Key responsibilities & impact- Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1.
- Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations.
- Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base.
- Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services.
- Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes.
Requirements
What you’ll need- Has 3–7 years of experience in a commercial, advisory, or client-facing role — this could be in Customer Success, Account Management, or Consulting/Advisory
- Has experience working in EMEA markets, with exposure to enterprise or institutional clients
- Has deep knowledge of or a strong passion for carbon markets — domain expertise is a significant advantage
- Cares deeply about the climate and ecosystems of the earth
- Is fully fluent in English; additional European language skills are a plus
- Is a self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience is a bonus but not required
- Is comfortable engaging with senior stakeholders and building credibility quickly
- Is open to occasional business travel in the region
Benefits
Comp & perks- Equity in a rapidly growing startup
- Unlimited annual leave - and encouragement to actually use it!
- 4 weeks/year work from anywhere
- Enhanced parental leave
- Up to 20 days paid sick leave
- Office bar tab once a month
- Weekly drinks in the office
- Catered lunch once a month in office
- Monthly Deliveroo allowance once a month
ATS Keywords
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Soft Skills
client engagementrelationship managementcommunicationself-starterstakeholder engagementadaptabilitylearning agility