Customer Success Manager

Sylvera

Customer Success Manager responsible for strategic enterprise relations in North America for a climate-focused startup. Engaging with customers and delivering client value in carbon markets.

Posted 4/12/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Ensuring we define, track and deliver client value.
Managing and optimising customer lifecycle, from onboarding through to renewal and expansion.
Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business.
Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1.
Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.

Requirements

What you’ll need

Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.
Either has experience working in carbon markets, or is actively keen to build domain expertise at speed.
Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer.
Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale.
Previous experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management.
Cares deeply about the climate and ecosystems of the earth.
Is open to business travel (up to 10%).

Benefits

Comp & perks

Equity in a rapidly growing startup
Unlimited annual leave - and encouragement to actually use it!
4 weeks/year work from anywhere
Enhanced parental leave
Up to 20 days paid sick leave
No corners cut in having the best tech to do your job
Access to Mental Health support
Monthly team socials

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

self-starterrelationship managementcustomer engagementstakeholder coordinationaccount expansionconsultingadvisorycustomer successaccount managementadaptability