Customer Success Manager
Sylvera
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $110,000 - $130,000 per year
About the role
- Ensuring we define, track and deliver client value.
- Managing and optimising customer lifecycle, from onboarding through to renewal and expansion.
- Acting as a product ambassador, overseeing the adoption of Sylvera’s evolving products and services, and ensuring client feedback is brought back into our business.
- Partnering with wider commercial functions to build trusted, long-term ties with key accounts from day 1.
- Owning and maintaining exceptional relationships with assigned accounts, champions and economic buyers.
Requirements
- Has a minimum of 5 years experience in North America, working with large Enterprises in a commercial role that includes value-based, direct customer engagement.
- Either has experience working in carbon markets, or is actively keen to build domain expertise at speed.
- Is a self-starter who thrives in constantly evolving environments, ideally with early-stage startup experience.
- Has the ability to partner with Senior Director/VP level/Executive stakeholders and coordinate among multiple teams and strategic initiatives within a given customer.
- Has a proven track record of expanding existing accounts / winning accounts of Enterprise scale.
- Previous experience may have been gained in: Consulting or Advisory, Customer Success, or Account Management.
- Cares deeply about the climate and ecosystems of the earth.
- Is open to business travel (up to 10%).
Benefits
- Equity in a rapidly growing startup
- Unlimited annual leave - and encouragement to actually use it!
- 4 weeks/year work from anywhere
- Enhanced parental leave
- Up to 20 days paid sick leave
- No corners cut in having the best tech to do your job
- Access to Mental Health support
- Monthly team socials
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
self-starterrelationship managementcustomer engagementstakeholder coordinationaccount expansionconsultingadvisorycustomer successaccount managementadaptability