Implementation Specialist

• Configure and implement the Payroll and Human Resources modules within the SylogistEd K-12 accounting software suite according to company standards, best practices, and district requirements.
• Analyze district payroll processes, pay schedules, and benefit structures to ensure proper software setup.
• Import, validate, and reconcile employee demographic, contract, and pay data during data migration.
• Perform payroll testing and validation with district staff to confirm accuracy of calculations for earnings, deductions, and benefits.
• Document business processes, configuration steps, and district-specific payroll requirements.
• Provide end-user training for payroll administrators, HR staff, and business managers.
• Develop training materials, reference guides, and recorded sessions to support user adoption.
• Collaborate with the Project Manager to develop and execute project plans, including milestones, deliverables, and risk management.
• Participate in weekly status calls and provide clear updates on progress, issues, and upcoming activities.
• Act as the primary contact for customer payroll issues during implementation—tracking tickets, communicating updates, and working with internal teams to troubleshoot and resolve problems quickly and professionally.
• Assist in documenting “success criteria” and ensuring projects are completed on time, within scope, and to customer satisfaction.
• Contribute to testing and feedback for new payroll features prior to release.
• Serve as the internal payroll subject-matter expert, supporting other team members with payroll and HR functional knowledge.
• Partner with the Product and Development teams to provide feedback, enhancement requests, and validation of new functionality.
• Participate in post-project reviews to document lessons learned and contribute to process improvement.

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