Syhus Contabilidade

Analyst

• Responsible for creating and tracking customer experience initiatives (gifts, kits, among others)
• Organize schedules and/or regular interactions with customers to understand their needs and expected outcomes when using our services and/or products
• Act proactively to prevent possible cancellations and ensure the customer achieves the desired result and/or to adjust the contract if necessary
• Responsible for managing cancellation requests and/or orders, as well as informing about penalty policies and contract termination fees
• Satisfaction surveys and NPS
• Create and send NPS (Net Promoter Score) surveys
• Analyze results and satisfaction trends
• Map customers' main pain points
• Conduct qualitative interviews with customers
• Create insight reports for leadership
• Customer data analysis
• Monitor metrics such as NPS, churn (cancellations), retention, engagement, satisfaction
• Build customer experience dashboards
• Identify recurring issues in the customer journey
• Provide insights for product or operational improvements
• Customer communication
• Create official communications for the customer base
• Announce product, process, or deadline changes
• Organize crisis communications or operational adjustments
• Ensure communications are clear and transparent
• Customer relationship and retention
• Manage strategic customers
• Reach out to detractor customers (low NPS)
• Create retention plans
• Monitor churn risks
• Collect structured customer feedback
• Events and community relations
• Organize customer events
• Create relationship programs
• Organize webinars, meetups, or communities
• Strengthen networking among customers
• Partnerships and referral programs
• Manage customer referral programs
• Structure strategic partnerships
• Track partner or referral commissions
• Monitor performance of relationship channels
• Continuous improvement of the experience
• Map the customer journey
• Identify service or operational bottlenecks
• Suggest improvements for product, processes, and support
• Work closely with product, sales, and operations teams

Junior Customer Experience Analyst

Financial Planning and Analysis

• Record entries in the system (accounts payable and receivable)
• Monitor and manage emails
• Document control
• Organize files in cloud drive
• Issuance of certificates
• Organize payment reports
• Populate performance indicators
• Provide support to the team
• Bank reconciliation
• Collections of delinquent accounts
• Assist with monthly closing
• Data consolidation
• Provide data to support decision-making
• Ensure the quality and accuracy of financial information

Junior Financial Assistant

• Accounting reconciliation and month-end close
• Perform tax closing (PIS, COFINS, IRPJ, CSLL, ISSQN)
• Prepare and file ancillary tax/statutory filings
• Analysis and recording of invoices (notas fiscais)
• Consolidate financial statements
• Demonstrate required professional competencies

Junior Customer Experience Analyst

Junior Financial Assistant

Junior Accounting and Tax Analyst