Territory Manager – Fire Suppression, MN, ND, SD, IA, NE
Johnson Controls
SFDC
Account Manager
Swyft Filings
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,500 - $73,800 per year
Job Level
Mid-LevelSenior
About the role
- Develop trusted relationships with nonprofit founders and teams, serving as their ongoing point of contact for success.
- Proactively monitor engagement and identify at-risk customers and high-potential accounts for expansion, driving renewals and growth opportunities.
- Conduct strategic check-ins and renewal discussions that include identifying opportunities to upgrade from standard to comprehensive packages or to introduce new solutions such as Compliance service and Partner Ecosystem offerings.
- Own the upsell process by identifying, positioning, and closing opportunities for Beacon’s expanded suite of solutions.
- Collaborate with internal teams to develop and execute strategies that strengthen retention and revenue growth.
- Work closely with customers to understand best practices and provide information on nonprofit structures, compliance requirements, and available resources that support their mission and long-term sustainability.
- Advocate for customers internally, sharing actionable feedback that drives service improvements and stronger long-term outcomes.
- Consistently achieve or exceed upsell and renewal targets through value-based consultative conversations that strengthen customer relationships.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- 3+ years of experience driving revenue through upselling, renewals, or expansion sales.
- Proven ability to meet or exceed retention and growth goals.
- Strong communication, relationship management, and problem-solving skills.
- A proactive mindset with high emotional intelligence and a genuine passion for helping mission-driven clients succeed.
- Familiarity with CRM or customer success tools.
- Ability to manage multiple accounts while maintaining personalized engagement and follow-through.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementupsellingrenewalsexpansion salesretention strategiesrevenue growthconsultative sellingstrategic check-inscompliance service
Soft skills
communicationrelationship managementproblem-solvingproactive mindsetemotional intelligencecustomer advocacypersonalized engagementcollaborationfeedback sharingpassion for client success
