Billing Support Representative

Swyfft

Billing Support Representative processing high-volume policy refunds, credits, and cancellations for Swyfft’s technology-driven insurance business. Maintaining accurate policyholder accounts and coordinating pending transactions remotely across eligible U.S.

Posted 8/4/2026full-timeRemote • Alabama, Arizona, Florida, Kentucky, Louisiana, Massachusetts, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing refunds and cancellations while ensuring accuracy and compliance with internal guidelines. Proficient in data analysis and customer communication, particularly in a fast-paced insurance or billing support environment.

Highest-signal resume keywords

3+ Years Experience In InsuranceStrong Excel Reporting SkillsHigh-Volume Call-Focused ExperienceProficiency With MS OfficeExperience Using Zendesk

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Refund ProcessingData AnalysisPolicyholder Account ManagementCustomer Information MaintenanceExcel Reporting

Soft Skills

Excellent Organizational SkillsAttention To DetailAbility To MultitaskEffective Communication

Tools & Technologies

MS OfficeSlackMS TeamsZendesk

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

InsuranceBilling SupportHomeowner PolicyCustomer Experience

About the role

Key responsibilities & impact

Process a high volume of refunds and cancellation offsets daily
Evaluate and analyze reporting data to discover and resolve outstanding debits, credits, or other inconsistencies with policyholder accounts
Navigate internal systems to research, analyze, and resolve policyholder inquiries
Ensure offsets and refunds are accurate
Maintain and update customer information in the database during and after each customer inquiry
Keep customer policies up to date with detailed notes after processing each transaction
Follow internal guidelines and time frames so policy credits are sent on time
Track and follow up on policy refunds and credits requiring additional payment-clearance time
Partner with the Customer Experience team by providing updates on pending transactions

Requirements

What you’ll need

3+ years of experience in insurance, billing support industry, or related field
High School Diploma or its equivalent (GED) required
Strong Excel reporting skills
Excellent organizational skills and attention to detail
Ability to multitask in a fast-paced, collaborative environment
Previous experience in a high-volume, call-focused environment
Familiarity or previous experience in a homeowner policy-focused environment is a plus
Proficiency with MS Office: Outlook, Word, Excel, and PowerPoint
Ability to communicate effectively using Slack and MS Teams
Comfortable sharing screens and video chatting
Experience using video and chat technology, including MS Teams and Slack
Previous Zendesk experience is a plus but not required
Reliable high-speed internet connectivity
Designated quiet work-from-home space

Benefits

Comp & perks

Medical, Dental, and Vision
Short- and Long-Term Disability (Company Paid)
Voluntary Long-Term Disability
Employee Life & AD&D (Company Paid)
Voluntary Employee, Spouse, and Child Life & AD&D
Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
401K with a generous matching contribution and no vesting schedule
20 days of PTO annually (prorated based on hire date)
Company Paid Holidays
2 “Choose Your Own Holidays”
100% remote work opportunity
Some travel for day-to-day work, team meetings, and training