Job Level
Lead
About the role
- Report to the Head of Operations and own the strategy, execution, and continuous improvement of deployment activities across North America, ensuring on-time, on-budget, and high-quality projects.
- Build and lead a high-performing deployment team; mentor and develop team members to foster accountability and continuous improvement.
- Define and execute SWTCH’s deployment strategy, aligning resources, processes, and technology to support company growth.
- Set clear goals, KPIs, and workflows to ensure efficient and consistent deployment execution.
- Ensure deployment projects comply with quality and safety standards and complete on schedule.
- Standardize deployment processes, tools, and documentation to support scalability and operational excellence.
- Drive proactive risk management to identify and resolve issues before they impact project success.
- Partner with Sales, Finance, Customer Success, Customer Support, and Procurement and Logistics to ensure smooth handoffs and deployment execution.
- Work with Product and Engineering to incorporate field learnings into product improvements and new offerings.
- Manage relationships with installer partners: establish performance standards, provide resources and documentation, and serve as senior escalation point for installer challenges.
- Monitor and analyze deployment data to identify recurring challenges and drive process improvements.
- Introduce best practices to improve efficiency, safety, and customer experience across all deployments.
Requirements
- Bachelor’s degree in Engineering, Construction Management, Business, or related field; equivalent technical and leadership experience considered.
- 8-10+ years of experience in project management, operations, or deployment leadership within EV charging, renewable energy, utilities, or infrastructure sectors.
- Proven experience leading small to mid-sized teams, with a track record of coaching, mentoring, and developing talent.
- Strong technical acumen: able to understand electrical infrastructure, EVSE technology, and deployment workflows in order to support the team, challenge assumptions, and make informed decisions.
- Experience working with contractors, installers, or field partners, with the ability to hold them accountable to quality, safety, and schedule standards.
- Experience coordinating with procurement and logistics teams to ensure material readiness and on-time delivery.
- Skilled in building and standardizing processes to support scalability and operational excellence.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communicator who can work effectively across technical and business teams and serve as a senior point of escalation with partners and customers.
- Willingness to travel as needed for site visits, team support, and partner engagement.