SWTCH

Director

• Report to the Head of Operations and own the strategy, execution, and continuous improvement of deployment activities across North America, ensuring on-time, on-budget, and high-quality projects.
• Build and lead a high-performing deployment team; mentor and develop team members to foster accountability and continuous improvement.
• Define and execute SWTCH’s deployment strategy, aligning resources, processes, and technology to support company growth.
• Set clear goals, KPIs, and workflows to ensure efficient and consistent deployment execution.
• Ensure deployment projects comply with quality and safety standards and complete on schedule.
• Standardize deployment processes, tools, and documentation to support scalability and operational excellence.
• Drive proactive risk management to identify and resolve issues before they impact project success.
• Partner with Sales, Finance, Customer Success, Customer Support, and Procurement and Logistics to ensure smooth handoffs and deployment execution.
• Work with Product and Engineering to incorporate field learnings into product improvements and new offerings.
• Manage relationships with installer partners: establish performance standards, provide resources and documentation, and serve as senior escalation point for installer challenges.
• Monitor and analyze deployment data to identify recurring challenges and drive process improvements.
• Introduce best practices to improve efficiency, safety, and customer experience across all deployments.

Director of Deployment