SWTCH

Customer Success Manager

• Build and maintain strategic, long-term relationships with key customers across the real estate, multifamily, commercial, fleet, and enterprise property and infrastructure sectors.
• Lead enterprise onboarding programs, coordinating contract kickoff, implementation timelines, site-level requirements, and stakeholder alignment across national portfolios.
• Drive successful onboarding and early adoption through proactive engagement, milestone tracking, and coordinated cross-functional support.
• Understand customer objectives, operational realities, and site-level challenges to ensure the SWTCH platform delivers measurable value across large-scale portfolios.
• Identify and lead upsell and expansion opportunities by aligning customer growth with SWTCH’s hardware, software, and network management offerings.
• Conduct regular business reviews (QBRs) to communicate impact, share insights, and align on next-phase goals for both mid-market and enterprise customers.
• Collaborate with Product, Sales, Operations, and Support to deliver a unified customer experience and act as the voice of the customer internally.
• Partner with internal teams to troubleshoot, optimize, and enhance platform usage and reporting for key accounts, including multi-site enterprise deployments.
• Manage contract renewals, amendments, and pricing adjustments in partnership with Sales and Finance.
• Track customer health metrics, usage patterns, and adoption trends to mitigate churn and maximize satisfaction across your portfolio.
• Contribute to process and playbook development including enterprise onboarding workflows, implementation standards, and adoption playbooks to continuously improve SWTCH’s customer journey.
• Hands on review of EV charger technical issues, networking, firmware, and energy management configurations.
• Manage escalations to deployment and customer support with clear replication steps, logs, and impact summaries.
• Build custom reports in business intelligence tools (Metabase).

Senior Customer Success Manager

Performance Marketing

• Campaign Development - Plan, create, and execute integrated marketing campaigns to generate high-quality leads. Utilize various channels, including digital marketing, content marketing, email marketing, social media, webinars, and events to drive demand.
• Lead Generation & Nurturing - Partner with Sales to define ideal customer profiles, develop strategies to attract and engage prospects, and implement lead scoring and nurture flows to drive conversions.
• Marketing Automation - Utilize Salesforce’s Marketing Automation platform to streamline lead management, email marketing, and reporting. Build and refine drip campaigns and audience segments to deliver personalized content.
• Campaign Analytics & Optimization - Monitor, measure, and report on campaign performance using marketing analytics tools. Use data-driven insights to refine strategy and improve conversion rates and ROI.
• Event Strategy & Execution - Own SWTCH’s event portfolio — including industry trade shows, conferences, and hosted events — ensuring strategic alignment, brand visibility, and measurable outcomes. Travel is required to work various events across North America throughout the year.
• Content Strategy & Collaboration - Collaborate with the Manager of Marketing Communications to produce relevant content for every stage of the funnel — blog posts, whitepapers, case studies, webinars, infographics, and more.

Manager, Demand Generation

Sales Development Rep

• Respond promptly to all inbound leads
• Maintain relationships with current clients and identify new prospects
• Research prospective accounts in targeted markets, pursue leads, and follow through to a successful agreement
• Understand the target markets, including industry, public policy, regional programs, companies, projects, and which market strategies can be used to attract clients
• Collaborate with marketing and sales teams to ensure that milestones are achieved
• Possess a strong understanding of our products, our competition in the industry, and positioning
• Follow the latest industry developments and stay up-to-date on the competitive landscape
• Maintain customer activity in the CRM platform
• Exceed performance metrics

Sales Development Representative – US East

Sales Development Representative – US Central

Controller

• Lead and manage all aspects of accounting: billing, financial statements, general ledger, cost accounting, payroll, AR/AP, tax compliance, and inventory.
• Establish strong internal controls and maintain accurate financial records.
• Oversee and prepare the company’s first external audit and serve as primary point of contact for external auditors and financial partners.
• Standardize accounting processes across SWTCH’s Canadian and US entities.
• Partner with the CFO on quarterly and annual reporting.
• Lead the implementation of a new ERP system to streamline and integrate financial operations.
• Oversee payroll operations, ensuring timely and accurate processing and compliance with tax and labor regulations.
• Ensure compliance with all tax, regulatory, and reporting requirements.
• Shape the accounting team and processes to support SWTCH’s long-term growth.
• Report directly to the CFO and manage accounting during a 12-month maternity leave contract.

Financial Controller

Director

• Report to the Head of Operations and own the strategy, execution, and continuous improvement of deployment activities across North America, ensuring on-time, on-budget, and high-quality projects.
• Build and lead a high-performing deployment team; mentor and develop team members to foster accountability and continuous improvement.
• Define and execute SWTCH’s deployment strategy, aligning resources, processes, and technology to support company growth.
• Set clear goals, KPIs, and workflows to ensure efficient and consistent deployment execution.
• Ensure deployment projects comply with quality and safety standards and complete on schedule.
• Standardize deployment processes, tools, and documentation to support scalability and operational excellence.
• Drive proactive risk management to identify and resolve issues before they impact project success.
• Partner with Sales, Finance, Customer Success, Customer Support, and Procurement and Logistics to ensure smooth handoffs and deployment execution.
• Work with Product and Engineering to incorporate field learnings into product improvements and new offerings.
• Manage relationships with installer partners: establish performance standards, provide resources and documentation, and serve as senior escalation point for installer challenges.
• Monitor and analyze deployment data to identify recurring challenges and drive process improvements.
• Introduce best practices to improve efficiency, safety, and customer experience across all deployments.

Senior Customer Success Manager

Manager, Demand Generation

Sales Development Representative – US East

Sales Development Representative – US Central

Financial Controller

Director of Deployment