Senior Manager, Customer Insights

Sword Health

Senior Manager, Customer Insights at Sword Health leveraging AI for healthcare insights. Responsible for client-facing analytics and strategic decision-making in a growing healthcare company.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,341 - $201,679 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation;
Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews;
Conduct complex analyses to surface actionable insights on member behavior and solution performance;
Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact;
Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders;
Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function.

Requirements

What you’ll need

Bachelor's degree or higher in a quantitative or related field;
5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities;
Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation;
Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences;
Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication;
Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality.

Benefits

Comp & perks

Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisSQLPythonAI-driven toolsanalytical workflowsinsight generationcomplex analysesROI narrativesclient deliverablescommercial analytics

Soft Skills

exceptional communicationproject managementstrategic recommendationscross-functional collaborationclient-facing responsibilitiesbalancing prioritiesindependent managementstakeholder communicationtranslating findingsfast-paced environment

Certifications

Bachelor's degreeMaster's degree