General Manager – New Initiative

Sword Health

General Manager overseeing AI-driven healthcare initiatives at Sword Health. Leading platform engagement, operational management, and cross-functional alignment for successful care delivery.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $267,000 - $361,000 per yearWebsite

About the role

Key responsibilities & impact

Own the initiative end-to-end as a business: Define the strategy, roadmap, and execution plan, and drive this initiative to become a core entry point into the platform with clear impact on member engagement, care access, and client outcomes.
Run the operating system: Set goals and KPIs, establish a strong execution cadence, and ensure consistent tracking, prioritization, and delivery across all work streams.
Drive product and clinical experience: Shape the end-to-end member experience from first interaction through guidance and routing, ensuring clarity, safety, and effectiveness in how members understand their needs and take action.
Advance the intelligence layer: Work closely with AI/ML and engineering teams to improve decision quality, routing accuracy, and response consistency, balancing speed of iteration with reliability and safety.
Own performance and outcomes: Track and improve key metrics such as adoption, resolution, routing quality, and time to appropriate care, and ensure the initiative contributes meaningfully to overall client ROI.
Lead cross-functionally: Align Product, Engineering, Clinical, Growth, Operations, and Commercial teams, resolve trade-offs, and drive decisions that keep execution focused and efficient.
Act as a visible leader: Communicate clearly, surface risks early, and maintain accountability for delivery and outcomes across stakeholders.

Requirements

What you’ll need

10+ years of experience across product, strategy, operations, or general management: With a significant portion in high-growth or fast-paced environments, and clear progression into roles with increasing ownership.
Proven end-to-end ownership of a product or business area: Track record of owning a product or business area with measurable impact on growth, engagement, or cost outcomes.
Strong 0→1 and scaling experience: Experience building new products or initiatives from early stages and scaling them into meaningful drivers of business impact.
Entrepreneurial or builder mindset (founder or equivalent experience preferred): Experience operating with high ownership, making decisions under uncertainty, and driving execution without established structures.
Strong operating and execution discipline: Ability to translate ambiguous problems into clear plans, set priorities, and consistently deliver results in a fast-moving environment.
Hands-on experience with AI-driven products or systems: Experience working with AI-based systems, with the ability to make trade-offs between model performance, speed, and user experience.
Ability to drive outcomes through cross-functional teams: Experience aligning Product, Engineering, Clinical or Operations, and Commercial stakeholders, and driving decisions without relying on direct authority.
Analytical and data-driven mindset: Comfort defining KPIs, diagnosing performance issues, and using data to inform prioritization and course correction.
Experience building and scaling teams or functions: Track record of hiring, structuring, and developing teams with clear ownership and accountability.
Comfort operating in ambiguity: Ability to create structure where none exists, make decisions with incomplete information, and maintain momentum in complex environments.
Experience delivering complex products or programs: Background working on products that require coordination across multiple systems, stakeholders, or external partners.
Strong communication and stakeholder management: Ability to communicate clearly with senior leadership and ensure alignment across teams with different priorities.
Experience in healthcare ecosystems (preferred): Familiarity with care delivery, navigation, or benefits systems, including exposure to providers, payers, or healthcare data.

Benefits

Comp & perks

Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven productsKPI definitiondata analysisproduct managementbusiness strategyoperations managementperformance trackingscaling experiencecross-functional team leadershipexecution planning

Soft Skills

entrepreneurial mindsetcommunicationstakeholder managementanalytical thinkingproblem-solvingdecision-makingadaptabilityleadershipexecution disciplineaccountability