Sword Health

Head of Product – New Initiative

Sword Health

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Job Level

Lead

About the role

  • Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization.
  • Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys.
  • Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience.
  • Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity.
  • Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value.
  • Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction.
  • Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases.
  • Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production.
  • Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation.
  • Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience.
  • Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts.
  • Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change.
  • Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement.
  • Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy.
  • Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics.
  • Serve as the product voice in executive discussions, client presentations, and sales cycles.
  • Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients.
  • Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution.
  • Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed.

Requirements

  • 6-8 years of product management experience, with at least 3 years focused on AI products or consumer-facing digital health products.
  • Proven track record launching 0-to-1 products and scaling them to significant user bases (one-to-100).
  • Deep experience with AI-first product development, including working with LLMs, designing agentic experiences, and building evaluation frameworks.
  • Strong product sense for consumer experiences, particularly in products requiring sustained engagement over 4-12 month time horizons.
  • Experience in B2C or consumer tech companies, with demonstrated expertise in growth, activation, and retention strategies.
  • Nuanced understanding of different AI models, their capabilities and limitations, and how to maximize value from them in production.
  • Comfort with ambiguity and ability to make decisions quickly with incomplete information.
  • Excellent communication skills with ability to influence cross-functional teams and present to executive audiences.
Benefits
  • Comprehensive health, dental and vision insurance*
  • Equity shares*
  • Discretionary PTO plan*
  • Parental leave*
  • 401(k)
  • Flexible working hours
  • Remote-first company
  • Paid company holidays
  • Free digital therapist for you and your family
  • Health, dental and vision insurance
  • Meal allowance
  • Equity shares
  • Remote work allowance
  • Flexible working hours
  • Work from home
  • Discretionary vacation
  • Snacks and beverages
  • English class
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI product developmentLLMsevaluation frameworksfeature prioritizationdata analysisuser engagement strategiesconversion metricsretention metricsconsumer experience design
Soft Skills
communication skillsinfluencedecision makingcollaborationrelationship buildingstrategic thinkingproblem solvingadaptabilitycreativityleadership