Manager

• Design and build the autonomous system that takes "high risk" signals and triggers coordinated Email, SMS, and Voice outreach at scale.
• Build the backend systems that power our AI concierge—enabling agents to intelligently reach out, engage, and guide members through their care journey.
• Oversee data ingestion and tagging pipelines that process healthcare claims data for ML models.
• Improve our ML models using latest technologies and techniques to increase the relevance of our targeting and outreach.
• You'll lead the development of our agentic AI systems, including: Outbound AI Voice Agents (and Set up payloads and integrations); Multi-channel agents with sophisticated backend orchestration and API composition.
• Build tools and dashboards to monitor, evaluate, and improve agent performance.
• Implement metrics for AI agent success and identify failure modes.
• Evaluate foundation models and understand tradeoffs for specific use cases.
• Manage LLM token budgets, latency, and performance through smart routing and caching.

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