IT Supplier Relationship Manager

Sword Group

IT Supplier Relationship Manager at Sword responsible for supplier governance and performance management. Driving improvements and aligning suppliers with organizational objectives for IT functions.

Posted 6/1/2026full-timeAberdeen • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain and manage the IT supplier portfolio, ensuring accurate supplier records and clear ownership
Oversee supplier performance, tracking delivery against SLAs, KPIs, and contractual commitments
Lead monthly service review meetings, driving accountability and continuous improvement
Establish and facilitate supplier feedback forums to strengthen collaboration and service quality
Support effective management of the IT budget, ensuring efficient and value-driven spend
Work closely with internal stakeholders to understand requirements and specifications, enabling appropriate sourcing of goods and services
Manage and resolve supplier-related issues, ensuring timely escalation and resolution
Ensure suppliers deliver in line with agreed contractual obligations and performance expectations

Requirements

What you’ll need

Proven experience in supplier/vendor management within an IT environment
Strong understanding of IT service delivery and contract management
Ability to manage supplier performance and hold vendors accountable
Excellent stakeholder engagement and communication skills
Commercial awareness with a focus on cost optimisation and value delivery

Benefits

Comp & perks

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supplier managementvendor managementIT service deliverycontract managementperformance trackingSLA managementKPI managementbudget managementcost optimisationvalue delivery

Soft Skills

stakeholder engagementcommunicationaccountabilitycollaborationproblem-solvingcontinuous improvementleadership