Senior Community Engagement Manager, Sickle Cell

Swoop

Senior Community Engagement Manager at Swoop focusing on sickle cell disease community and fostering patient connections. Leading engagement strategies and moderating discussions for meaningful support.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and engagement, with a focus on fostering inclusive and supportive environments for individuals living with Sickle Cell Disease. Skilled in navigating sensitive conversations and collaborating with cross-functional teams to enhance member experiences and community growth.

Highest-signal resume keywords

Community ManagementMember EngagementEmotional IntelligenceCross-Functional CollaborationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathySupportive InteractionCultural FluencyTrust Building

Industry Keywords

Sickle Cell DiseasePatient CommunitiesPeer SupportEngagement StrategiesEvidence-Based Standards

About the role

Key responsibilities & impact

Launch and Lead the SCD Community
Serve as the primary community manager for our new sickle cell disease community — a visible, credible, and trusted presence from day one
Set the tone for authentic, safe, and culturally fluent participation during the critical early months of launch
Shape discussion topics, norms, and member experiences that reflect the real and complex realities of living with SCD
Foster Meaningful Engagement
Welcome new members and help create an environment where people feel comfortable participating and sharing
Support ambassadors and highly engaged members who help strengthen trust, connection, and belonging within the community
Create thoughtful prompts, polls, Q&As, educational discussions, and storytelling opportunities that encourage authentic conversation and practical peer support — covering SCD-specific topics like ER navigation, gene therapy access, fatigue, disability benefits, etc.
Cultivate Safe and Supportive Community Experiences
Moderate conversations to maintain a safe, respectful, and inclusive environment
Navigate misinformation — including unproven treatments — with nuance and education rather than censorship, while maintaining evidence-based standards
Help members discover trustworthy, evidence-informed resources while honoring the importance of lived experience and peer connection
Advocate for Members
Surface member insights, recurring challenges, and emerging themes to the Product, Editorial, Marketing, and Research teams
Help internal partners better understand the emotional and practical realities members face beyond clinical symptoms alone
Contribute ideas that improve how the Community, Email, Product, and Content experiences work together to better support members
Support Community Growth and Health
Manage a broader portfolio of health communities alongside your primary SCD focus
Analyze engagement patterns and community trends to refine strategies and improve member connection
Experiment thoughtfully with new engagement approaches while staying grounded in member needs and community safety

Requirements

What you’ll need

3+ years of experience building and managing online communities, patient communities, peer support spaces, or highly relationship-driven digital experiences
Strong written and verbal communication skills with the ability to foster thoughtful, supportive, member-centered experiences
A quick, empathetic, and thoughtful approach to member interactions
Strong emotional intelligence and the ability to navigate sensitive conversations with care and professionalism
Experience building trust with diverse communities and fostering inclusive participation
Comfort collaborating cross-functionally with the Product, Content, Analytics, Marketing, and Community teams

Benefits

Comp & perks

Best Places to Work recognition from Business Intelligence Group in 2025 and 2026