Swoogo

Project Manager, Professional Services

Swoogo

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage multiple Professional Services projects concurrently, from kickoff to delivery
  • Build and maintain client relationships, identifying objectives and ensuring successful outcomes
  • Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
  • Lead cross-functional teams, motivating members to meet goals and project commitments
  • Collaborate closely with clients, internal teams, and partners to drive success
  • Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
  • Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
  • Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards.

Requirements

  • 3-5+ years of project management experience or equivalent, delivering complex client-facing projects
  • 3+ years in SaaS (service delivery or solutions) with hands-on client engagement
  • Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
  • Experience managing large-scale and/or enterprise-level event technology implementations
  • Success working in cross-functional, globally distributed teams; international experience preferred
  • Solid technical vocabulary in website development, frameworks, and languages
  • Exceptional attention to detail, analytical thinking, and problem-solving ability
  • Self-motivated, independent, and skilled at managing multiple priorities and timelines
  • Leveraged AI tools to streamline workflows and improve day-to-day efficiency
  • Travel up to 10%.
Benefits
  • Learn more about Swoogo, how we work, and our Perks & Benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementSaaSevent technology implementationswebsite developmentanalytical thinkingproblem-solvingAI toolsUser Acceptance TestingQA processesclient engagement
Soft Skills
client relationship managementcross-functional team leadershipcommunication skillsattention to detailself-motivatedindependenttime managementpresentation skillsmotivational skillscollaboration