Senior Manager – Project Management Office

Switzerland Global Enterprise

Head of PMO for IT Service Management managing portfolio governance and execution. Ensuring consistent delivery standards and strong program execution across diverse initiatives.

Posted 7/17/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ITSM program portfolios, ensuring consistent execution across various delivery models, and applying organizational change management principles. Proficient in executive-level communication and reporting, with a strong focus on data quality and stakeholder engagement.

Highest-signal resume keywords

ITSM Program ManagementWaterfall Delivery ModelAgile Delivery ModelServiceNow SPMOrganizational Change Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio DeliveryPMO FrameworksDelivery StandardsRisk ManagementProgram ExecutionData Quality AssuranceDelivery GovernanceM&A ExperienceLean MethodologyAgile Methodology

Soft Skills

Executive CommunicationStakeholder EngagementTeam LeadershipProblem SolvingAccountability

Tools & Technologies

ServiceNowITSM PlatformsPortfolio Management Tools

Certifications & Qualifications

Lean CertificationAgile Certification

Industry Keywords

Transformation ProgramsCross-Program DependenciesChange ManagementDelivery EfficiencyMatrixed Environments

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Own and drive the ITSM program portfolio from planning through execution
Establish and enforce standard delivery practices across Waterfall, Agile, and Hybrid delivery models
Actively manage cross-program dependencies, risks, sequencing, and delivery tradeoffs
Ensure consistent and predictable execution across platform and non-platform initiatives
Serve as the primary escalation point for program health, scope, and delivery risk
Define and maintain PMO frameworks, delivery standards, templates, and ways of working
Ensure delivery rigor is applied consistently and scaled appropriately to initiative complexity
Build and maintain a repeatable operating model for program execution
Partner with ITSM leadership to align portfolio priorities to organizational goals
Drive use of ServiceNow SPM as the system of record for portfolio planning and execution
Partner with the SPM platform owner to ensure structures and reporting meet PMO needs
Ensure data quality and consistency to support accurate portfolio-level reporting
Embed Organizational Change Management (OCM) including communications, training, readiness, and stakeholder outreach into program delivery
Ensure changes are consumable and sustainable across the enterprise
Coordinate rollout planning to maximize value realization and minimize disruption
Own executive-level portfolio reporting across the ITSM portfolio
Translate delivery data and program status into clear, concise narratives for senior leadership
Proactively surface risks, dependencies, and decisions required
Lead and manage delivery partners across ITSM program execution
Set clear expectations for quality, transparency, and accountability
Optimize partner usage to support scale and delivery efficiency
Address performance issues in a timely and constructive manner
Drive delivery governance for M&A, divestiture, and TSA exit initiatives within ITSM scope
Ensure repeatable delivery patterns for integration and separation activities
Coordinate with IT, Security, Finance, and Business leaders to reduce execution risk

Requirements

What you’ll need

Experience in leading enterprise PMO, portfolio delivery, or large-scale transformation programs
Demonstrated experience managing Waterfall, Agile, and Hybrid delivery models
Strong executive communication and portfolio reporting experience
Proven experience building and scaling PMO operating models
Experience managing global delivery teams and partners
Ability to operate effectively in complex, matrixed environments
Experience delivering within or alongside IT Service Management organizations (preferred)
Working knowledge of ServiceNow or comparable ITSM/portfolio platforms (preferred)
M&A, divestiture, or TSA separation experience (preferred)
Organizational Change Management background (preferred)
Lean / Agile certifications (practical application preferred)

Benefits

Comp & perks

Relocation Assistance Provided: No