Customer Fulfillment Manager

Switzerland Global Enterprise

Customer Fulfillment Manager overseeing billing and support logistics for outage services at GE Vernova. Ensuring timely demands and customer satisfaction in the power generation industry.

Posted 7/14/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$91,400 - CA$152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial management, customer support, and operations within the power generation services industry, with a strong focus on outage planning, billing processes, and customer relationship management.

Highest-signal resume keywords

Financial ManagementCustomer SupportOperations ManagementERP Systems (SAP / Oracle)Outage Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cost ClassificationBillingCollectionsProject ControlsInvoice GenerationParts RequestsRepair SchedulingTime Sheet CalculationField Services RequirementsQuality Management

Soft Skills

Communication SkillsOrganizational SkillsInterpersonal Skills

Tools & Technologies

OneSteam ERP SystemField Services Portal (FSP)PowerMax

Certifications & Qualifications

Bachelor’s DegreeHigh School Diploma / GED

Industry Keywords

Power Generation ServicesIndustrialManufacturingTransactional Steam TurbineGenerator OutagesBoiler Outages

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) with outage planning and logistics
Manage project controls for outages within assigned customer base
Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for the distribution and collection of Customer Feedback surveys
Update and maintain input in GE’s OneSteam ERP system
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Requirements

What you’ll need

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/or PowerMax/OneSteam
Proficient in IT systems with ability to learn and adapt to new systems quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organizational skills
Strong interpersonal skills

Benefits

Comp & perks

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off