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Technical Support Assistant, PWD
Switzerland Global EnterpriseAssistente de Assistência Técnica oferecendo suporte operacional na área de Grid Automation. Contribuição nas rotinas administrativas e interface com clientes e equipes internas.
About the role
Key responsibilities & impact- Support operational and administrative routines in the Grid Automation technical assistance area
- Receive, register, update and monitor service tickets, requests and incidents in systems and internal controls
- Route requests to the responsible teams according to established workflows and guidelines
- Track status of service requests, outstanding items, deadlines and responses to requesters
- Support organization of schedules, documentation, records and history of technical service activities
- Keep the area’s databases, controls, spreadsheets and systems up to date and consistent
- Assist with sending, receiving and verifying documents, reports and information related to service activities
- Serve as a point of support in the interface between clients, the technical team, administrative areas, logistics and other internal departments
- Support tracking of materials, equipment, parts or documents required for service activities, as directed by the area
- Flag outstanding items, delays, information inconsistencies or process deviations to the responsible parties
- Prepare simple controls and reports to monitor the area’s routines
- Contribute to process organization and compliance with service and quality standards
- Predominantly operational, administrative and support-focused role
- Responsible for executing structured routines and monitoring technical assistance requests
Requirements
What you’ll need- High school diploma
- Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering or related fields is preferred
- Previous experience in administrative routines, customer service, operational support, technical assistance or related areas
- Basic knowledge of Microsoft Office, especially Excel and Outlook
- Ease in organizing information, tracking requests and updating controls
- Good verbal and written communication skills
- Ability to work with organization, attention to detail and discipline in execution
Benefits
Comp & perks- Inclusive work environment
- Valuing professionals with diverse experiences, profiles and career paths
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Ticket ManagementData EntryDocumentation ManagementReport PreparationDatabase Maintenance
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsDiscipline in Execution