Senior Services Manager – Steam Turbine CSM

Switzerland Global Enterprise

Customer Service Manager connecting with customers throughout the outage lifecycle for Steam Power projects. Focusing on building trust, developing solutions, and ensuring project success.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as the single point of contact for assigned customers
Engage in substantive technical discussions with customers during ITO processes
Proactively identify customer needs and develop solutions aligned with business priorities
Develop detailed, customer-specific scopes of work
Build comprehensive, man-loaded project schedules
Develop accurate job cost estimates
Lead end-to-end outage planning
Collaborate closely with Local Customer Team (LCT) members
Apply a deep understanding of EHS and quality risks
Actively participate in Daily Management meetings and team forums
Contribute to a strong team culture through peer collaboration

Requirements

What you’ll need

Bachelor’s Degree from an accredited university or college in Engineering
Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager
Working knowledge of Steam Power equipment, systems, and outage work scopes
Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects
Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
Strong understanding of EHS standards and quality requirements in field service environments

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Scope DevelopmentProject SchedulingJob Cost EstimationOutage PlanningEHS Standards Understanding

Soft Skills

Customer EngagementTeam CollaborationTechnical Discussion