Field Operations Leader – Service, Grid Systems

Switzerland Global Enterprise

Field Operations Leader tasked with strategic oversight of field services in NAM region. Managing operations to ensure high-quality customer support across HVDC and FACTS technologies.

Posted 7/2/2026full-timeHouston • Texas • 🇺🇸 United StatesSenior💰 $104,200 - $173,700 per yearWebsite

About the role

Key responsibilities & impact

Manage the field specialists and field engineers, their personal and skill developments
Grow and develop the team
Maintain the field group at the expected level of productivity
Anticipate business development and develop staffing plans to support the growth
Sales and operational planning
Resource loading and planning
Ensure accurate resource loading and capacity planning to meet project demands
Maintain the field activity planning up to date
Manage all the business requests
Assign mission to the field specialist based on their skills and development needs
Find good compromise between business requirements and field specialist life balance
Filter requests and guarantee stability to the field group
Field process owner; guarantee that the field missions are executed as per the processes.
Improve the processes based on return of experience
Supervise 24/7 response; Maintain rotation planning
Make sure someone answers the calls
Dispatch calls if required
Serve as the primary point of escalation and strategic partner for the client
Build and maintain executive-level relationships to ensure high customer satisfaction
Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams
Contribute to the development of organizational strategy and policy, ensuring all delivery models align with broader business objectives
Proactively promote EHS; Maintain Field people trained as per legal requirements.
Make sure mission risks are properly identified and mitigated.
Guarantee appropriate PPEs are provided to the field specialist

Requirements

What you’ll need

5 years of experience as team manager / Prior field operations experience in Services and operations
Bachelor’s degree in electrical or mechanical Engineering or any B.S. degree with related experience
5 years of transmission and Distribution substation engineering for utilities and renewable energy power plants
Field experience in electrical, mechanical, controls and protection disciplines
Fluent in English and French
Experience with EHS risk management
Strong oral and written communication skills
Strong interpersonal and leadership skills
Customer oriented mindset
Like processes
Prior GE work experience in GEV GSI group

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Transmission and Distribution Substation EngineeringElectrical EngineeringMechanical EngineeringControls and Protection DisciplinesResource Loading and PlanningCapacity PlanningProcess ImprovementField Activity PlanningRisk Identification and MitigationPPE Provisioning

Soft Skills

Strong Oral Communication SkillsStrong Written Communication SkillsStrong Interpersonal SkillsLeadership Skills