Service Field Operations Leader

Switzerland Global Enterprise

Service Field Operations Leader at GE Vernova, providing strategic oversight of field operations in NAM region. Leading field service, managing team, ensuring high-quality customer support, and driving operational performance.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $104,200 - $173,700 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic oversight of field operations in NAM region
Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support
Oversee field operation managers, field engineers, and technicians
Manage service schedules, support customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies
Drive operational excellence, safety, and quality while fostering accountability
Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth
Participate in customer engagement as primary point of escalation and strategic partner
Cross-functional coordination between Project Management, Engineering, Supply Chain, and Commercial teams
Proactively promote EHS and ensure training as per legal requirements
Maintain resource loading and capacity planning

Requirements

What you’ll need

Fluent in English and French (desirable)
5 years of experience as team manager / Prior field operations experience in Services and operations
Strong preference for bachelor's degree in electrical or mechanical Engineering
Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants
Field experience in electrical, mechanical, controls and protection disciplines

Benefits

Comp & perks

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field OperationsResource PlanningCapacity PlanningHVDC TechnologyFACTS TechnologyACIS TechnologyGIS TechnologyTransmission EngineeringDistribution EngineeringControls and Protection Disciplines

Soft Skills

MentoringAccountabilityCross-Functional CoordinationCustomer Relationship Management