Lead Customer Portfolio Manager, Hybrid

Switzerland Global Enterprise

Customer Fulfillment Manager ensuring timely receipt and availability of repaired materials for operational needs at GE Vernova. Requires strong coordination, planning, and communication skills.

Posted 6/19/2026full-timeAl Khobar • 🇸🇦 Saudi ArabiaSeniorWebsite

About the role

Key responsibilities & impact

Ability to track and follow up on open repair orders to ensure on-time delivery
Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items
Assure timely resolution of issues and keep the customer advised of the repaired parts availability and delivery progress
Monitor Repair shops demand levels and support actions to prevent shop overload
Prepare reports, metrics, and planning inputs for pacing meetings
Identify risks to supply, timing, or service performance and escalate when needed
Maintain accurate records and updates in planning and systems
Support continuous improvement initiatives related to planning and delivery performance
Demonstrate strong attention to detail and ownership of assigned responsibilities
Ability to manage multiple priorities in a fast-paced environment
Contributes towards strategy and policy development and ensures delivery within area of responsibility.

Requirements

What you’ll need

Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
Minimum of 3 years of experience with experience in operations planning, project management, Procurement, contract management or customer management.
Strong understanding of repairs, procurement, and customer management processes
Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams
Experience in working with customer different stakeholders
The legal right to work in KSA without company sponsorship or time restriction.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations planningproject managementprocurementcontract managementcustomer managementreport preparationmetrics analysisrisk identificationsupply chain managementcontinuous improvement

Soft Skills

attention to detailownershipmulti-priority managementcross-functional collaborationcommunication