Senior Director, Gas Turbine Product Service

Switzerland Global Enterprise

Senior Director of Gas Turbine Product Service driving technology and engineering strategies at GE Vernova. Leading technical and organizational improvements for gas turbine operations and customer outcomes.

Posted 6/17/2026full-timeAtlanta • 🇺🇸 United StatesSenior💰 $228,000 - $342,000 per yearWebsite

About the role

Key responsibilities & impact

Provide Executive Leadership for Gas Turbine Product Service Engineering, including technical support for the installed base, customer issue resolution, fleet issue management, service bulletin implementation, fleet configuration, outage support, and lifecycle fleet engineering
Lead Fleet Design Engineering responsibilities for key gas turbine frames to ensure product and service design decisions support fleet reliability, maintainability, serviceability, and long-term customer outcomes
Own the end-to-end customer experience and technical resolution model across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), driving improved speed, quality, consistency, and closure effectiveness
Lead the stabilization of HA Gas Turbine Technology through disciplined root cause analysis, issue resolution, and close partnership with design teams to improve fleet performance, reduce risk, and support platform scale-up
Drive measurable improvement in HA GT Train Availability from a current baseline of approximately 90%, creating substantial customer and business value through engineering resolution, design-service integration, and operating discipline
Drive value creation of approximately $2B in annual customer value associated with improved HA GT Train Availability across the installed fleet
Lead the development of Users Conference content for gas turbine technologies, ensuring customer-facing technical forums communicate fleet learnings, service strategy, reliability improvements, and future technology direction with credibility and impact
Serve as a senior technical interface with customer insurers, providing engineering insight, technical credibility, and risk-based communication that supports customer confidence, claim-related discussions, and fleet risk mitigation
Influence the development of next-generation gas turbine technology by translating installed base experience, fleet issues, service feedback, and root cause learnings into product requirements, design improvements, and future technology direction
Set strategic priorities, technical direction, and operating mechanisms for the organization in alignment with product, services, and business objectives
Lead a large, multi-disciplinary organization of engineering and technical professionals, including managers and senior technical experts, with accountability for performance, capability development, and organizational effectiveness
Drive transformation in how engineering support is delivered by improving case management, issue resolution, knowledge reuse, root cause analysis quality, and feedback loops into design and service processes
Influence service strategy for the Gas Turbine fleet by identifying emerging fleet trends, recurring issues, design vulnerabilities, and opportunities to improve reliability, availability, maintainability, safety, and customer value
Partner with Product Management, Global Services, Commercial, Supply Chain, Quality, Manufacturing, and regional teams to align technical solutions with business priorities and customer needs
Lead development and implementation of engineering solutions, design improvements, service offerings, and repair strategies that improve fleet performance and reduce operating risk
Oversee the use of fleet data, service analytics, customer feedback, and root cause insights to inform technical decisions, design enhancements, and support strategies
Serve as a senior technical and organizational leader for gas turbine service matters, representing the function in executive forums and driving alignment on priorities, tradeoffs, and resource decisions
Build and retain a high-performing engineering organization through coaching, succession planning, talent development, and creation of a culture of accountability, innovation, and customer focus
Ensure compliance with safety, quality, regulatory, and GE Vernova policy requirements across all engineering and service support activities

Requirements

What you’ll need

Bachelor’s degree in Mechanical, Aerospace, Electrical, Industrial, Materials, or Systems Engineering, Computer Science, or a closely related technical field from an accredited university
15+ years of progressive experience in gas turbine product engineering, fleet support engineering, service engineering, or design engineering within a complex industrial environment

Benefits

Comp & perks

Medical, dental, vision, and prescription drug coverage
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
Access to Fidelity Executive Services
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

gas turbine engineeringroot cause analysisfleet managementservice engineeringdesign engineeringengineering solutionsdata analyticstechnical supportissue resolutionperformance improvement

Soft Skills

leadershipcommunicationstrategic planningcollaborationcoachingorganizational effectivenesscustomer focusinfluenceproblem-solvingaccountability

Certifications

Bachelor’s degree in EngineeringProfessional Engineer (PE) license