Lead Services Engineer – Technical Support, Generator/Turbine Controls

Switzerland Global Enterprise

Lead Services Engineer providing technical support and troubleshooting for GE Vernova Software Control Solutions products. Ensuring customer satisfaction through effective problem resolution and collaboration with engineering teams.

Posted 6/11/2026full-timeLongmont • 🇺🇸 United StatesSenior💰 $78,800 - $131,200 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Provide remote technical support for GE Vernova Software Control Solutions products and systems
Diagnose and resolve technical issues related to: Human Machine Interface (HMI) systems, Industrial networking and communications, Cybersecurity configurations and controls, GE turbine control systems (Mark Vie & EX2100e)
Lead troubleshooting efforts for complex customer issues, ensuring timely resolution and high customer satisfaction
Support system integration, configuration, and performance troubleshooting across software and control environments
Analyse logs, alarms, network behaviour, and system performance data to identify root causes and recommend corrective actions
Escalate critical or unresolved issues appropriately and coordinate with engineering, product, and field teams as needed
Document issues, resolutions, best practices, and recurring problem patterns to improve knowledge sharing and service efficiency
Drive continuous improvement in support processes, technical documentation, and service delivery

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Controls Engineering, Automation, Computer Science, or related technical discipline
5 Years experience in technical support, controls engineering, industrial automation, or power generation systems
Strong knowledge of GE turbine control systems
HMI systems
Industrial networking protocols and infrastructure
Proven experience troubleshooting complex technical issues in remote support environments
Strong communication skills in English, with the ability to clearly explain technical issues and solutions to varied audiences
Ability to lead technical discussions, prioritize issues, and manage multiple support cases effectively.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingHMI systemsindustrial networkingcybersecurity configurationsGE turbine control systemssystem integrationperformance troubleshootinglog analysisroot cause analysis

Soft Skills

customer satisfactioncommunication skillsleadershipproblem-solvingprioritizationtime managementknowledge sharingcontinuous improvement

Certifications

Bachelor’s degree in Electrical EngineeringBachelor’s degree in Controls EngineeringBachelor’s degree in AutomationBachelor’s degree in Computer Science