Senior Engineer 3 – Fleet Management

Switzerland Global Enterprise

Customer Support Engineer supporting Gas Power assets in Europe, resolving customer issues and improving plant reliability across the region.

Posted 6/3/2026full-timeRemote • 🇵🇱 PolandSeniorWebsite

About the role

Key responsibilities & impact

Support of installed base for specific European customers including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration.
Maintenance of fleet data, outage management.
Respond to customer requests using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
Escalate issues as required, act as the liaison between the field, Product Support, Monitoring & Diagnostics, Performance, Repair, Application and design engineering teams within the engineering community to drive technical resolution, to help identify and drive corrective actions to minimize fleet risk and enhance fleet reliability for the customer assets.
Establish, maintain, and develop relationships to understand customer's operational model and their technical expectations.
Regular communication with multiple levels within the customer organization as well as travel to the customer sites will be required.
Lead customer technical meetings to share technical risks identified in the fleet, fleet performance, communicate engineering recommendations and customer specific technical solutions to enhance their asset reliability and availability.
Provide technical support during unplanned/forced outages to enhance customer experience and meet their availability goals.
Provide Services ITR teams with technical support for sales and proposal activities, in collaboration with Application Engineers and Sales Account Leaders.
Be actively engaged in outage planning/execution and support outage productivity improvements.
Work closely with Monitoring and Diagnostic team to analyze plant operations, identify, and drive improvements to their asset performance.
Program management, root cause analysis activities for product technical issues.
Interface with M&D, Product-Line, System and Design Engineering teams.
Provide technical leadership to personnel supporting the project or assigned to resolve technical issues.
Prepare technical presentations for GEV Leaders and our Gas Power customers to ensure proactive and timely communication of significant issues or upcoming fleet issues.
Provide engineering leadership and technical guidance for all new unit installations during the commissioning phase to meet safety, quality, and timeliness goals.

Requirements

What you’ll need

Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering.
10+ years’ experience in the Gas Power Energy Sector.
5+ years’ experience with Power Plant engineering, field service, customer support, operations and maintenance preferably HDGT, Steam or Generator.
Able to lead Lean transformation.
Excellent communication/presentation skills.
Fluent written and spoken skills in English.
Other European languages will be an advantage.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fleet managementoutage managementroot cause analysisprogram managementtechnical supportmonitoring and diagnosticsengineering principlestechnical presentationscommissioningcustomer issue resolution

Soft Skills

communication skillspresentation skillsanalytical skillsrelationship buildingleadershipcustomer supportcollaborationproblem-solvingtechnical guidanceteam engagement

Certifications

Bachelor of Science in Mechanical EngineeringBachelor of Science in Aerospace EngineeringBachelor of Science in Electrical EngineeringMaster of Science in Mechanical EngineeringMaster of Science in Aerospace EngineeringMaster of Science in Electrical Engineering