Functional Lead – Sales Operations

Switzerland Global Enterprise

NEX Functional Lead defining strategic CRM direction for HD Gas Power Services business. Partnering with leaders to enhance platform for growth and user experience.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $128,400 - $213,900 per yearWebsite

About the role

Key responsibilities & impact

Define platform strategy and multi-year roadmap priorities aligned to business and commercial goals
Lead discovery efforts to understand business needs, pain points, and future-state requirements
Develop high-level business requirements and process design recommendations
Partner with cross-functional teams to shape solution concepts and support decision-making
Prioritize platform enhancements and improvement opportunities based on business value and impact
Support governance forums and provide recommendations on platform direction, scope, and sequencing
Monitor adoption, user feedback, and process performance to identify opportunities for improvement
Actively monitor the platform vendor roadmap
Drive platform adoption – determine if gaps are due to a process design issue, a training gap, or a leadership engagement issue

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Strong experience supporting Commercial Operations, Sales, Process Excellence or a related field.
Strong experience with CRM (NEX) systems.
Ability to develop business requirements, map processes, and translate business needs into system solutions
Experience working with cross-functional stakeholders across business and technical teams

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business requirements developmentprocess designprocess mappingsolution conceptsplatform enhancementsuser feedback analysisprocess performance monitoringvendor roadmap management

Soft Skills

leadershipcross-functional collaborationdecision-makingstrategic planningproblem-solving

Certifications

Bachelor’s degree