Service Director – Libya, Tunisia & Morocco

Switzerland Global Enterprise

Service Director for Gas Power Services in Libya, Tunisia, and Morocco, accountable for financial performance and operational excellence in the region with focus on customer success.

Posted 5/28/2026full-timeRemote • 🇱🇾 LibyaLeadWebsite

About the role

Key responsibilities & impact

Be responsible for providing oversight for all contractual and transactional customers in your portfolio
Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power Services business including parts, repairs, field services and performance services for the customers in your portfolio
Drive operational excellence and rigor on SQDC and leverage key productivity tools in lean and quality to deliver process excellence
Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning and talent development
Drive improvement through identification and implementation of corrective and preventative actions
Drive EHS and Quality culture with a SAFETY first, always mindset
Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure
Assist with short- and longer-term business planning (i.e. Op Plan, SII)
Work with the GP Services headquarter teams to explore growth opportunities both providing input on what the region’s needs are as well as executing offerings
Manage customer relationships at multiple levels of their organization, providing regional leadership presence
Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner
Develop the next level of Services leadership
Be responsible for hiring, training and development, mentoring, salary planning, performance, etc.
Coordinate Country activities between ITO (Inquiry to Order) and OTR for financials, CM&U application, and contract enhancement & customer value initiative
Liaise and partner with other relevant GP functions on business reviews, OP/session II plan, and ensure related growing actions in the Country to meet business plan at Country level
Ensures partnership and close cooperation with Sales, the Fleet Managers and other functions to ensure corporate consistency with cross countries Fleet customers CTQs (quality, fulfillment, etc.) are fully met and satisfied
Understand customer CTQs at all levels within customer org (plant, asset management, trading, top management) and propose identify upgrades to maximize customer assets IRR.
Promote Customer-GE “assets value” co-creation growth initiatives (i.e. lead engine progs, pilots...)
Influence and drive the partnership with Country Fulfillment to drive operational excellence and customer satisfaction.
Develop resource estimates for the site staff and assign site teams based on project requirements
Monitor project performance in all areas including cost, schedule, technical advisory services, EHS and quality
Identify performance issues and provide the leadership to resolve issues and ensure the project success
Own in conjunction with HR the coaching and development of direct and extended team

Requirements

What you’ll need

Bachelor’s degree in mechanical or other Engineering field from an accredited university
Minimum 10 years of experience in a technical and/or field services, operations, or Sales
Prior experience with P&L or Sales experience is highly preferred.
Experience with Libya, Tunisia or Moroccan customers
Gas Turbine and power plant experience
Fluency in English, Arabic and French

Benefits

Comp & perks

No Relocation Assistance Provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementfield servicesoperations managementcustomer relationship managementproject performance monitoringcorrective actions implementationpreventative actions implementationGas Turbine experiencepower plant experiencebusiness planning

Soft Skills

leadershipmentoringcoachingcommunicationteam collaborationcustomer satisfaction focusstrategic thinkingproblem-solvingoperational excellencetalent development

Certifications

Bachelor’s degree in Mechanical EngineeringBachelor’s degree in Engineering