Lead Services Specialist – Customer Contract Management

Switzerland Global Enterprise

Lead Services Specialist for GE Vernova managing customer contract activities with a focus on resolving customer concerns and providing technical support. Involves direct people management and operational execution.

Posted 5/26/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
Responsible for knowledge of assigned region, coverage area, or product lines
Establish and maintain contact to provide ongoing technical and business support to assigned customers
Direct people management responsibility including staffing and performance development
Utilize in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy
Lead small projects with low risks and resource requirements

Requirements

What you’ll need

Bachelor's degree
Relevant experience in the Services & Customer Service Management
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Prior experience in a customer facing role
Willing and able to travel at least 50% of the time

Benefits

Comp & perks

No relocation assistance provided

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsanalytical thinkingproblem-solvingpeople managementperformance development

Certifications

Bachelor's degree