Senior Customer Service Manager

Switzerland Global Enterprise

Customer Service Manager overseeing CSA and TX projects and customer interactions in the power generation sector. Managing contracts and ensuring customer satisfaction with technical performance and timelines.

Posted 5/20/2026full-timeRiyadh • 🇸🇦 Saudi ArabiaSeniorWebsite

About the role

Key responsibilities & impact

All contracts performance related activities typically tied to CSA and TX customer sites
Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests
Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising
Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
Provide support to manager and senior contracts personnel on assigned contracts function as the liaison for the customer on contract matters
Developing specialized knowledge in their discipline
Serves as best practice/quality resource
Has awareness of latest technical developments in own area and its implication on contracts projections
Contributes towards strategy and policy development and ensure delivery within area of responsibility
Uses judgment to make decisions or solve complex tasks or problems in areas of operational/product management, manufacturing, technology, or engineering

Requirements

What you’ll need

Bachelor’s degree in engineering or diploma in a relevant field from an accredited university or college
Minimum 5 years of experience in Engineering or Business experience with technical knowledge of power plant equipment with gas turbine, steam turbine, or generator experience
Fluency in English
Ability and willingness to travel up to 40%

Benefits

Comp & perks

No relocation assistance provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract administrationproposal negotiationproject managementtechnical knowledge of power plant equipmentgas turbine experiencesteam turbine experiencegenerator experiencefinancial metricstechnical metricsquality assurance

Soft Skills

communicationproblem-solvingjudgmentnegotiationcustomer liaisonstrategic thinkingteam collaborationadaptabilitydecision-makinginterpersonal skills

Certifications

Bachelor’s degree in engineeringdiploma in a relevant field