Customer Service Manager, CSM

Switzerland Global Enterprise

Customer Service Manager ensuring profitable and safe outage execution on nuclear power projects in GE Steam Power. Responsible for customer interface and financial deliverables in the Northeast US.

Posted 5/20/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Establish yourself as a single point of contact by demonstrating personal ownership and accountability
Lead Outage life cycle process: Planning, Execution and Close-out
Lead Job Costing process during commercial tendering process
Collaborate with Commercial, Engineering, Operations and PMO organizations through ITO and OTR processes
Incorporate Lean principles to continuously improve safety, quality, productivity, and profitability
Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and growth
Drive excellence across EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites

Requirements

What you’ll need

Bachelor’s Degree from an accredited University or College OR (a High School Diploma / GED with a minimum of 6 years of experience in a customer facing role OR an associate’s degree and a minimum of 4 years of experience in a customer facing role)
At least 3 additional years of experience in a customer facing role in the power generation industry.
Willingness and ability to travel 50% to 70% of the time to customer sites in northeast US, often with little notice in order to maintain site physical presence and interaction with customer team during outages as well as during non-outage time.
Willingness and ability to respond to customer issues regardless of day and time.
The ability to obtain and maintain unescorted access at a nuclear facility.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P&L managementJob CostingLean principlesOutage life cycle managementSafety managementQuality managementProductivity improvementCost managementCustomer portfolio management

Soft Skills

personal ownershipaccountabilitycollaborationleadershipcommunicationproblem-solvingcustomer serviceadaptabilityresponsiveness