Senior Customer Portfolio Manager

Switzerland Global Enterprise

Senior Customer Portfolio Manager ensuring timely receipt and availability of parts. Supporting SI&OP processes by coordinating demand, inventory, supply, and planning.

Posted 5/17/2026full-timeRiyadh • 🇸🇦 Saudi ArabiaSeniorWebsite

About the role

Key responsibilities & impact

Ability to track and follow up on open parts and repair orders to ensure on-time delivery
Coordinate with suppliers, planners, and internal stakeholders to resolve delays and expedite critical items
Assure timely resolution of issues and keep the customer advised of the parts and repairs availability and delivery progress
Monitor inventory levels and support actions to prevent shortages or excess stock
Prepare reports, metrics, and planning inputs for SI&OP meetings
Identify risks to supply, timing, or service performance and escalate when needed
Maintain accurate records and updates in planning and systems
Support continuous improvement initiatives related to planning, delivery performance, and inventory efficiency
Demonstrate strong attention to detail and ownership of assigned responsibilities
Ability to manage multiple priorities in a fast-paced environment
Contributes towards strategy and policy development and ensures delivery within area of responsibility.
Lead functional teams with minimal resource requirements, risk, and/or complexity.
Acts as a resource/mentor for colleagues with less experience.
Explains difficult or sensitive information; works to build consensus.
Developing persuasion skills required to influence others on topics within field.

Requirements

What you’ll need

Bachelor’s degree or diploma in a relevant field from an accredited university or college, or a high school degree with relevant work experience.
Minimum of 10 years of experience with experience in operations planning or project management and / or field engineering.
Strong understanding of parts, repairs, procurement, and inventory management processes
Experience supporting or participating in SI&OP / S&OP planning processes
Ability to work cross-functionally with operations, procurement, logistics, customer service, and finance teams
Experience in working with customer different stakeholders
Strong analytical, organizational, and problem-solving skills
The legal right to work in KSA without company sponsorship or time restriction.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Hard Skills & Tools

operations planningproject managementinventory managementprocurementSI&OP planningS&OP planningreport preparationmetrics analysisrisk identificationcontinuous improvement

Soft Skills

attention to detailownershipmulti-priority managementleadershipmentoringcommunicationpersuasionconsensus buildingorganizational skillsproblem-solving

Certifications

Bachelor’s degreediploma in relevant field