Enterprise Customer Experience Leader

Switzerland Global Enterprise

Enterprise Customer Experience Leader at GE Vernova defining CX strategy and driving improvements. Collaborating cross-functionally to enhance customer experience and foster deep loyalty.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $151,400 - $252,200 per yearWebsite

About the role

Key responsibilities & impact

Define and execute a comprehensive CX vision and multi-year roadmap, establishing governance frameworks and leading cross-business alignment on processes and tools to ensure a consistent, enterprise-wide customer experience approach
Define, track, and report on key CX metrics — including Net Promotor Score (NPS) — through dashboards and reporting frameworks that provide visibility into performance
Serve as the voice of the customer to senior leadership, communicating CX findings, insights, and strategy to embed customer-centric decision making across GE Vernova's business priorities
Design and implement CX processes, standards, and best practices, establishing mechanisms that allow business segment CX performance to roll up to an enterprise-level view with an initial focus on Enterprise Strategic Accounts and future scaling to all GE Vernova customers
Partner cross-functionally with Quality, Commercial, Project Management, and other teams as needed within EDGE and the business units to prioritize and drive improvements at both the enterprise and business unit level, while building a network of CX contacts to accelerate engagement and sharing of best practices
Foster a customer-first culture across the organization by developing CX training programs, championing diversity of customer perspectives in decision-making, and driving consistent adoption of CX initiatives across all business lines

Requirements

What you’ll need

If hired in the U.S.: Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
10 Years of progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
Proven track record leading cross-functional initiatives
Experience delivering measurable improvements in customer satisfaction or sales operations
Demonstrated expertise in process design and change management leadership
If hired outside the U.S.: Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
Significant progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
Proven track record leading cross-functional initiatives
Experience delivering measurable improvements in customer satisfaction or sales operations
Demonstrated expertise in process design and change management leadership

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions
company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer experiencesales operationsprocess designchange managementCX metricsNet Promoter Scoredashboardsreporting frameworkscustomer satisfactioncross-functional initiatives

Soft Skills

leadershipcommunicationcollaborationcustomer-centric decision makingtraining program developmentnetwork buildingcultural advocacydiversity championingengagement accelerationbest practices sharing

Certifications

Bachelor’s Degree