Customer Portfolio Manager, CPM

Switzerland Global Enterprise

Contract Performance Manager overseeing profitability and customer satisfaction on contracts in Saudi Arabia. Driving operational excellence and managing claims for assigned portfolios.

Posted 5/14/2026full-timeAl Khobar • 🇸🇦 Saudi ArabiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the assigned contracts including parts, repairs, field services and performance services for the customers in assigned contracts.
Drive operational excellence and rigor on Safety, Quality, Delivery, Cost, Culture, and leverage key productivity tools in lean and quality to deliver process excellence
Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
Assist in sales campaigns for new contracts and proposals.
Ensure timely resolution of customer issues and customer satisfaction for assigned contracts
Function as liaison between internal organizations and customers for assigned contracts.
Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute contract obligations.
Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for assigned portfolio.

Requirements

What you’ll need

Bachelor’s degree in engineering from an accredited university
Minimum of 4 years of experience in one of those areas, contract management, project management , field engineering, or Repairs/Parts.
Experience in working with customer different stakeholders.
The legal right to work in KSA without company sponsorship or time restriction.
Strong oral and written communication skills.
Prior experience in a financial background with P&L experience is preferred.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs/projects.
Ability to document, plan, market, and execute programs.
Fluent English & Arabic (written & spoken).
Established project management skills.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementproject managementfield engineeringrepairsfinancial metricsP&L managementforecastingpipeline managementanalytical thinkingprocess excellence

Soft Skills

customer satisfactioncommunication skillsinterpersonal skillsleadership skillsproblem-solvingprogram managementplanningmarketingexecutionstakeholder management

Certifications

Bachelor’s degree in engineering