Senior Customer Support Engineer – HA Technology

Switzerland Global Enterprise

Lead engineering support for GE gas turbine installations in KSA. Collaborate with teams to resolve technical issues and support customer operations and outages.

Posted 5/14/2026full-timeRiyadh • 🇸🇦 Saudi ArabiaSeniorWebsite

About the role

Key responsibilities & impact

Provide engineering leadership and technical guidance new installation, outage and upgrades and Plant operations to meet safety, quality, and timeliness goals.
Partner with the Design Engineering teams and interface with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.
Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
Plan and provide engineering technical oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
Lead and program manage root cause analysis/investigation activities for product technical issues.
Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
Support customer technical review meetings and present recommendations to champion GE's commitment technical solution
Support unplanned/forced outages to meet reliability/availability goals
Travel to customer location support customer technical review meetings and present recommendations

Requirements

What you’ll need

Bachelors’ degree in Engineering (Mechanical / Electrical / Electronics / Controls/Instrumentation)
Minimum 8 years of experience in installation/ commissioning/ maintenance of GE gas turbines
Working knowledge of HA technology
Working knowledge with power plant design and upgrades, including system analysis and testing
Working knowledge of various GE GT/ST, BOP equipment, heavy duty gas turbine & steam turbine
Ability to travel 25-50% of the time

Benefits

Comp & perks

Relocation Assistance Provided: Yes

ATS Keywords

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Hard Skills & Tools

engineering leadershiptechnical guidanceinstallationoutage managementupgradesroot cause analysissystem analysistestingGE gas turbinesHA technology

Soft Skills

analytical skillscustomer relationship managementcommunicationproblem-solvingteam collaborationtechnical presentationproject managementliaisontimelinesscustomer service

Certifications

Bachelor's degree in Engineering