Lead Warranty Claims – Governance Manager

Switzerland Global Enterprise

Lead Warranty Claims and Governance Manager focused on customer claim evaluations and governance framework for GE Gas Power. Drive continuous improvement and support global warranty processes.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
Review technical case resolution to support claim validity and disposition
Use Lean to drive culture, continuous improvement, and workstream productivity
Generate ideas to maximize Customer value and GE Gas Power business growth
Lead the new warranty governance framework operationalization and process improvements

Requirements

What you’ll need

Bachelor’s Degree in Engineering from an accredited university
3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
Basic knowledge of LEAN techniques

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

warranty claims processingcontract terms and conditionswarranty policyPower Generation equipmentSix Sigma DMAICRoot Cause techniquesLEAN techniques

Soft Skills

continuous improvementleadershipcustomer value maximizationprocess improvement

Certifications

Bachelor’s Degree in Engineering