Service Director

Switzerland Global Enterprise

Service Director at GE Vernova responsible for customer services and maintenance of Wind products. Collaborating with cross-functional teams to enhance operational performance and strategy.

Posted 5/6/2026full-timeRemote • Texas • 🇺🇸 United StatesLead💰 $140,300 - $233,800 per yearWebsite

About the role

Key responsibilities & impact

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Develop expertise in own function
Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization
Interpret internal and external business challenges and recommends best practices to improve products, processes or services
Lead others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles
Employ sophisticated operational/product management, manufacturing or engineering techniques
Communicate complex messages and negotiates mainly internally with others to adopt a different point of view

Requirements

What you’ll need

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Field Service and Maintenance)
Minimum of 8 years of experience with experience in Field Services
Ability and willingness to travel 20% in the service area as needed

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
tax-advantaged 401(k) savings opportunity with company matching contributions
company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Field ServiceMaintenanceOperational ManagementProduct ManagementManufacturing TechniquesEngineering Techniques

Soft Skills

CommunicationNegotiationProblem SolvingInfluencingCreative Solutions

Certifications

Bachelor's DegreeGED