Service Account Manager

Switzerland Global Enterprise

Service Account Manager focusing on profitability and customer satisfaction for contracts. Managing service agreements and assisting in sales campaigns in Malaysia's diverse energy landscape.

Posted 4/30/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement, and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Includes direct people management responsibility including staffing and performance development.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.

Requirements

What you’ll need

For roles outside of the USA- This role requires advanced experience in the Services & Customer Contract Management.
Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer contract managementprogram managementproject managementanalytical thinkingproblem resolutionpolicy executionsolution proposalmanufacturing processesperformance development

Soft Skills

customer satisfactioncommunication skillsstaffingpeople managementinterpersonal skillsjudgmentplanningmarketingexecution

Certifications

Bachelor's degreeGED