Service Project Manager

Switzerland Global Enterprise

Service Project Manager ensuring profitability and customer satisfaction for assigned contracts while assisting in sales campaigns and providing management services. Interacting with customers and internal teams across various disciplines for effective execution.

Posted 4/30/2026full-timeBusan • 🇰🇷 South KoreaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Includes direct people management responsibility including staffing and performance development.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
Uses technical experience and analytical thinking.
Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience.
May lead small projects with low risks and resource requirements.
Explains information; developing skills to bring team members to consensus around topics within field.
Conveys performance expectations and may handle sensitive issues.

Requirements

What you’ll need

Advanced experience in the Services & Customer Contract Management
Knowledge level comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
Strong oral and written communication skills
Demonstrated ability to analyze and resolve problems
Ability to document, plan, market, and execute programs
Established project management skills

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Services & Customer Contract Managementproject managementanalytical thinkingproblem resolutionprogram executionsales campaign managementperformance developmenttechnical experiencepolicy executionmanufacturing processes

Soft Skills

customer satisfactioncommunication skillsstaffingteam leadershipconsensus buildingjudgmentresource managementinterpersonal skillsdecision makingperformance expectations

Certifications

Bachelor's degreehigh school diploma with relevant experience