Customer Portfolio Manager

Switzerland Global Enterprise

Satisfaction Leader managing customer satisfaction and contracts in Gas Power. Overseeing customer P&L, relationships, communications, and service agreements.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $119,600 - $199,400 per yearWebsite

About the role

Key responsibilities & impact

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to One Field Services
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and the processing of Change Orders
Lead direction for all emergent/forced outage resolutions
Organize pre-outage, post-outage, and outage milestone meetings
Be responsible for all customer invoicing/credit memo processing
Be responsible for On-Site Repairs, Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs, and addressing repair issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
Be responsible for selling all flow-type services including Parts, One Field Services, and Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups

Requirements

What you’ll need

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management
Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical
Experience planning and executing outages
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong oral and written communication skills
Strong interpersonal skills
Willingness and ability to travel 50% of the time
Must be legally authorized to work in the United States for this opening.

Benefits

Comp & perks

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract managementoutage planningcustomer invoicingparts orderingproject deliverablestechnical supportcommercial considerationsrepair scope planningsales conversionP&L management

Soft Skills

leadershipcommunicationorganizational skillsinterpersonal skillsteam leadershipcustomer relationship managementdynamic environment adaptabilityproactive problem solvingfinancial acumencollaboration

Certifications

Bachelor’s DegreeBlack Belt certification