Customer Service Leader – Aero Services

Switzerland Global Enterprise

Customer Service Leader managing pre- and post-contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.

Posted 4/17/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Provides support for pre- and post-contract administration and management
Oversight of contract terms and conditions and claims management
Definition, management, and execution of risk modeling activities
Responsible for profitability and customer satisfaction for assigned contracts
Provide service agreement, and time and material program management
Assure timely resolution of customer issues
Interact with teams to function as liaison between internal organizations and customers

Requirements

What you’ll need

Significant experience in the Services & Customer Contract Management
Knowledge level comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
Execution-oriented in managing public customer accounts
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Established project management skills

Benefits

Comp & perks

Relocation Assistance Provided: No

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

oral communicationwritten communicationinterpersonal skillsleadership skillsproblem analysisproblem resolutionprogram managementproject management

Certifications

Master's degreeBachelor's degree