Switzerland Global Enterprise

Customer Service Leader – Aero Services

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Office

Location: Mexico City • Mexico

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Provides support for pre- and post-contract administration and management
  • Oversight of contract terms and conditions and claims management
  • Definition, management, and execution of risk modeling activities
  • Responsible for profitability and customer satisfaction for assigned contracts
  • Provide service agreement, and time and material program management
  • Assure timely resolution of customer issues
  • Interact with teams to function as liaison between internal organizations and customers

Requirements

  • Significant experience in the Services & Customer Contract Management
  • Knowledge level comparable to a Master's degree from an accredited university or college (or a Bachelor's degree with relevant experience)
  • Execution-oriented in managing public customer accounts
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Established project management skills
Benefits
  • Relocation Assistance Provided: No
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
oral communicationwritten communicationinterpersonal skillsleadership skillsproblem analysisproblem resolutionprogram managementproject management
Certifications
Master's degreeBachelor's degree