Switzerland Global Enterprise

Customer Satisfaction Leader

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
  • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
  • Be responsible for customer portfolio P&L and growth
  • Establish contact to provide on-going technical and business support to assigned customers
  • Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
  • Be responsible for developing outage scope/communicating scope to One Field Services
  • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
  • Be responsible for managing the Outage 360 process and processing of Change Orders
  • Lead direction for all emergent/forced outage resolution
  • Organize pre-outage, post-outage and outage milestone meetings
  • Be responsible for all customer invoicing/credit memo processing
  • Be responsible for On-Site Repairs, Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
  • Be responsible for selling all flow-type services including Parts, One Field Services, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
  • Manage Digital and Total plant solutions agreements and coordinate with functional groups

Requirements

  • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
  • Minimum of 5 years of knowledge and experience within the power plant field services or contract management
  • Bachelor’s Degree preferably in a technical / engineering degree i.e..Mechanical, Electrical
  • Experience planning and executing outages.
  • Strong quality background with Black Belt certification
  • Strong leadership, financial and commercial skills
  • Team leader in a dynamic, energetic and proactive environment
  • Experience working with customer leadership teams
  • Demonstrated communication & organizational skills
  • Strong oral and written communication skills
  • Strong interpersonal skills
  • Willingness and ability to travel 50% of the time
  • GE will only employ those who are legally authorized to work in the United States for this opening.
  • Any offer of employment is conditioned upon the successful completion of a drug screen.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementoutage planningcustomer invoicingparts managementtechnical supportP&L managementproject deliverablessales conversionrepair scope planningchange order processing
Soft Skills
leadershipcommunicationorganizational skillsinterpersonal skillsteam leadershipcustomer relationship managementdynamic environment adaptabilityproactive problem solvingfinancial acumencollaboration
Certifications
Bachelor’s DegreeBlack Belt certification