Quality Subject Matter Expert – Customer Event Global Process Owner
Switzerland Global Enterprise
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Salary
💰 $107,600 - $179,200 per year
About the role
- Serve as the Subject Matter Expert for the customer event reporting and QMS process with application of continuous improvement within Gas Power Business Operations
- Own and maintain applicable QMS documents related to customer event reporting
- Define, implement and measure global process standards, KPI’s, and controls related to Customer Event Reporting
- Lead global improvement actions and initiatives related to customer event reporting and continuous improvement of customer experience
- Support the management system excellence team with both internal and external audits
- Ensure compliance to process within all levels of the Gas Power organization
- Analyze Customer Event data for trends and improvement opportunities at Gas Power level
- Act as primary point of contact with GE Vernova Quality and Business Operations CoE regarding Customer Event Process, Reporting and Improvement opportunities
- Primary contact of periodic audits of process
- Benchmark best practices and drive read across/lessons learned across organization
- Provide training and awareness as required
Requirements
- Bachelor’s degree in engineering, Business or equivalent from an accredited university or college
- Five years of experience in quality, process-improvement and lean problem-solving
- Strong communication and interpersonal/influencing skills
- Leadership experience in a multi-site/business environment
- Experience working with complex, multi-region, multi-site organizations
- English fluency
- Ability to travel up to 15% for problem-solving and kaizen leadership/participation
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QMS processcustomer event reportingKPI measurementdata analysisprocess standardscontinuous improvementlean problem-solvingauditingbenchmarking best practicestraining
Soft Skills
communication skillsinterpersonal skillsinfluencing skillsleadershiporganizational skills
Certifications
Bachelor’s degree in engineeringBachelor’s degree in Business