Switzerland Global Enterprise

Customer Success Manager – Grid

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $165,000 per year

About the role

  • Provide expertise in sustained customer success in the post-sales customer lifecycle
  • Collaborate cross-functionally to shepherd customers through adoption, retention and renewal cycles
  • Meet regularly with customer portfolio for upselling and customer satisfaction opportunities
  • Develop measurable action plans for customer objectives
  • Build and maintain documentation on account strategy for renewal and upsell
  • Hold frequent customer meetings to proactively identify and address issues
  • Drive initiatives for revenue retention and growth
  • Deliver outstanding customer experience in every interaction
  • Monitor product utilization for customer return on investment
  • Engage in self-directed learning on GE Digital products and services
  • Hold yourself accountable to setting and exceeding aggressive KPIs, OKRs and personal goals

Requirements

  • Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s))
  • Prior Electricity Grid / Utilities domain experience is required
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions
  • company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer successcollaborationcustomer satisfactiondocumentationproblem-solvinginitiativeaccountabilitygoal settingcommunicationupselling
Certifications
Master's degreehigh school diplomaGED