Switzerland Global Enterprise

Senior Services Manager – Services Project Management

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,600 - $199,400 per year

Job Level

Senior

About the role

  • Drive Operational Reviews (with the ITR Leaders) of Outage Readiness across SQDC to ensure the best outcomes for our customers, our team, and the region for all outages within the planning window.
  • Own and actively manage multiple NAM Level KPIs while serving as SME for NAM on ITR processes that directly impact the KPI.
  • Use LEAN principles and Problem-Solving tools to provide recommendations to address underperformance or improve existing performance on the KPI.
  • Lead the Sales, Inventory, and Operations Planning (SIOP) forecasting process for one of the key functions (Parts, Repairs, Services, Productivity) for NAM.
  • This includes providing the functions an accurate 3-5 yr. demand forecast, aligning demand and supply, understanding capacity constraints that may exist, and coordinating with the NAM ITR regions on mitigation/correction plans.
  • Work with Global Continuous Improvement team as needed to determine if a Global Solution is required.
  • Build and lead cross-functional teams.
  • Industrialize process changes and influence cultural change to develop constituency support.
  • Establish a sustainable operational rhythm with all key stakeholders to ensure accurate and timely cooperation between the teams on analysis required and actions needed.
  • Lead strong integration with all functional teams and drive a disciplined operating process.
  • Monitor and measure productivity penetration in outage planning and execution in the portfolio/district.
  • Support successful closure of outage escalation issues for assigned region stakeholders via the Daily Management (War Room) process.
  • Assist portfolio/district stakeholders to ensure outage issues and risks are reviewed expeditiously to achieve customer impact.
  • Assist OneFieldServices to promulgate outage Best Practices & Lessons Learned

Requirements

  • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 8 years of experience in power generation industry OR associate’s degree with 6 years of experience in the power generation industry)
  • Minimum of 5-7 years of knowledge and experience within the power plant field services or contract management
  • Willingness and ability to travel 40% of the time.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan
  • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LEAN principlesProblem-Solving toolsSales, Inventory, and Operations Planning (SIOP)demand forecastingcapacity managementprocess improvementoutage planningcontract managementportfolio managementperformance measurement
Soft Skills
leadershipcross-functional team buildingcommunicationstakeholder managementcultural change influenceoperational rhythm establishmentcollaborationproblem-solvingcustomer focusadaptability