Switzerland Global Enterprise

Customer Success Manager – ISO

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,300 - $233,800 per year

Job Level

SeniorLead

About the role

  • Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs.
  • Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives.
  • Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution.
  • Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner.
  • Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio.
  • Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization.
  • Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes.
  • Monitor customer health, proactively identifying risks to retention and opportunities for expansion.
  • Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle.
  • Lead regular check-ins, business reviews, and success planning sessions with customers.
  • Support renewals by demonstrating value delivered and ensuring customer satisfaction.
  • Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement.
  • Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience.
  • Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders.
  • Coordinate cross-functional efforts to address customer challenges and enhance the overall experience.
  • Contribute to the development of best practices and scalable customer success strategies.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Business, or a related field
  • 10+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors
  • Strong technical acumen with the ability to quickly learn and articulate complex software solutions
  • Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
  • Demonstrated experience participating in or leading root cause investigations and post-mortem processes
  • Excellent communication, presentation, and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment
  • Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus.
Benefits
  • medical, dental, vision, and prescription drug coverage
  • access to Health Coach from GE Vernova, a 24/7 nurse-based resource
  • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
  • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
  • access to Fidelity resources and financial planning consultants
  • tuition assistance
  • adoption assistance
  • paid parental leave
  • disability benefits
  • life insurance
  • 12 paid holidays
  • permissive time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementtechnical consultingroot cause analysissoftware solutionssolution adoptionconfigurationutilizationbusiness reviewssuccess planning
Soft Skills
customer empathyresults-oriented mindsetcommunication skillspresentation skillsstakeholder managementability to manage multiple prioritiescollaborationrelationship buildingproblem-solvingcontinuous improvement
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Computer ScienceBachelor’s degree in Business