Switzerland Global Enterprise

Customer Success Manager – Controls

Switzerland Global Enterprise

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cyber Security

About the role

  • Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
  • Own and manage contract setup, delivery, and financials (Revenue & CM).
  • Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
  • Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
  • Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
  • Act as the first point of contact for all contract and customer-related issues.
  • Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
  • Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
  • Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
  • Collect all customer site data, go for site health checks and revert back to customers with recommendations for a better site operations.

Requirements

  • Master's degree from an accredited university or college (or a high school diploma / GED) or equivalent knowledge or experience.
  • Significant experience in industrial controls/ Mechanical.
  • Strong' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.
  • 50% travel required and must live within Europe.
  • Significant experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering.
  • High proficiency with computer tools (MS Office suite).
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead programs/projects.
  • Ability to document, plan, market, and execute programs.
Benefits
  • No relocation assistance provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
industrial controlsmechanical engineeringGE Controls ProductsMark VIe control systemOT Cyber Securityfield engineeringproject managementprogram/project leadershipproblem analysisprogram execution
Soft Skills
oral communicationwritten communicationinterpersonal skillsleadership skillscustomer success focusrelationship buildingproblem resolutionplanningmarketingcustomer advocacy
Certifications
Master's degreehigh school diplomaGED